Return and Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your hair extensions, we offer a hassle-free return and exchange policy. Please review the following guidelines.
Time Frame:
Exchanges must be initiated within 30 days of the date of the purchase.
Condition:
Hair Extensions must be in their original, unopened packaging and in unused condition.
Eligibility:
Customized or altered products are not eligible for exchange.
Returns without the original receipt or proof of purchase may be subject to store credit.
Process:
To initiate an exchange, contact our customer support team to obtain a Return Authorization Form
Fill out and enclose in the return package.
Shipping:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method to ensure the safe return of the product.
Please feel free to email the tracking number to us as well.
Refunds/Exchanges:
Refunds will not be issued; all sales are final. Exchanges will be considered under specific conditions and must adhere to our exchange policy.
Exchanges will be processed promptly after receiving the returned item.
Warranty Information:
Enhanced Hair comes with a 6-month warranty but must have satisfactory maintenance verified to be eligible. Please contact our support team to get started with the verification process.
For further assistance or questions, please contact our customer support team.
Thank you for choosing Enhanced Hair Company!